Award Winning Customer Success Leader & Author

Customer Success and Failures

Practical CS insights from the trenches to your inbox

After 20+ years on the front lines of customer success, I've seen it all—the wins, the failures, and everything in between. This newsletter cuts through the noise to deliver:

• Battle-tested strategies you can implement immediately

• Thought-provoking perspectives that challenge conventional CS wisdom

• Real-world lessons from working with countless clients across industries

No fluff. No theory without practice. Just concise, actionable insights from someone who started as a CSM and lived through the evolution of customer success.

Subscribe for weekly tips that will make you pause, reflect, and ultimately transform your approach to customer success.

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