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What I'm writing about

Posts, articles and other customer success content I've been part of

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After 20+ years on the front lines of customer success, I've seen it all—the wins, the failures, and everything in between. This newsletter cuts through the noise to deliver:

Battle-tested strategies you can implement immediately

Thought-provoking perspectives that challenge conventional CS wisdom

Real-world lessons from working with countless clients across industries


No fluff. No theory without practice. Just concise, actionable insights from someone who started as a CSM and lived through the evolution of customer success.


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My thoughts on Customer Success over the years

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© 2025 by Chad Horenfeldt

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