Looking to uplevel your customer success skills?

Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua). Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements.