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Explore Chad Horenfeldt's Latest Book:

The Strategic Customer Success Manager

COMING JULY 15!

Looking to uplevel your customer success skills?

The Strategic Customer Success Manager Book
About
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Meet Chad Horenfeldt

Chad Horenfeldt is an award-winning customer success executive with over 20 years of SaaS experience who currently serves as VP of Customer Success at Siena AI, having previously held leadership positions at companies including Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua). Beyond his corporate achievements, he is a recognized thought leader who shares customer success insights through publications and speaking engagements. 

In the press

What people are saying about
The Strategic Customer Success Manager

The Strategic Customer Success Manager is a must-read for CS professionals who want to drive measurable impact for their organization while developing critical skills to accelerate their career growth. Chad offers a first-of-its-kind playbook that is relatable, practical, and easy to read.  

Rod Cherkas

CEO of HelloCCO and author of

The Chief Customer Officer Playbook 

Customer Success Templates

Fasttrack your customer success expertise with these templates

For any inquiries, please contact Chad Horenfeldt:

© 2025 by Chad Horenfeldt

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