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Get access to all of the resources from the "Putting this into practice" sections from the book

  • Master the tips and recommended practices from the book.

  • Download the cheat sheets so you have easy access to the resources from the book.

Get access to the free book resources

An email will be sent to you with a link to the resources

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As an additional bonus, you will start to receive emails from Customer Success & Failures, which are practical customer success tactics that you can use right away.

For any inquiries, please contact Chad Horenfeldt:

© 2025 by Chad Horenfeldt

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