Strategic Discovery Workshop

This hands-on training program equips customer success professionals with proven discovery techniques to drive more strategic customer conversations and uncover hidden opportunities. Through interactive exercises, real-world practice, and personalized feedback, CSMs will build lasting skills that lead to stronger relationships and measurable outcomes.

1:1 Coaching for CS Leaders

Designed for leaders, this coaching provides a guided assessment of your team and structure, leading to a tailored improvement and training plan to drive performance.

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We begin by gaining a deeper understanding of you and your role, and then tailor sessions to address your most pressing challenges.

1:1 Coaching for CS Professionals

This 1:1 coaching will help you uplevel your skills, expand your impact, and position you for growth within your organization. 

We'll assess your current skill level and tailor sessions to help you towards your personal and career goals.

Keynote Speaker

Bring Chad Horenfeldt to your next event and inspire your audience with actionable strategies to transform your customer-facing organization.

Chad is a former NYC toastmaster and has spoken at numerous events and venues.