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Bonus Chapter: What May be Holding You Back From Being a Strategic CSM

  • Discover the common roadblocks preventing you from evolving beyond a tactical customer success manager to becoming a truly strategic CSM who builds trust and creates lasting value.

  • Learn how to overcome unrealistic role expectations, inefficient time allocation, and counterproductive mindsets that keep you stuck in reactive mode.

Get access to the free bonus chapter!

An email will be sent to you with a link to the chapter

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As an additional bonus, you will start to receive emails from Customer Success & Failures, which are practical customer success tactics that you can use right away.

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For any inquiries, please contact Chad Horenfeldt:

© 2025 by Chad Horenfeldt

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