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How CS Teams Can Use AI to Run Better Customer Meetings: Resources 

  • Access all of the bonus resources and AI prompts from Chad Horenfeldt's Maven Lighting Lesson

  • Includes related exercises and cheatsheets from his book "The Strategic Customer Success Manager". 

Get access to AI prompts for CSMs and free bonus resources

An email will be sent to you with a link to the resources

Thank you! Check your inbox for the email we sent

As an additional bonus, you will start to receive emails from Customer Success & Failures, which are practical customer success tactics that you can use right away.

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Buy your copy of The Strategic Customer Success Manager today — available in paperback and ebook on Amazon.

In The Strategic Customer Success Manager, you will learn: 

  • How to quickly build trust with customers 

  • Proven techniques for mastering strategic conversations 

  • Strategies for aligning with cross-functional teams

  • A proven methodology for conducting impactful kickoffs, QBRs, and renewal and expansion conversations 

  • Practical strategies for identifying and handling at-risk accounts and preventing churn 

Looking to uplevel your customer success skills?

The Strategic Customer Success Manager

For any inquiries, please contact us:

© 2026 by Chad Horenfeldt

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