How to go from task manager to trusted advisor | AMA with Chad Horenfeldt
Thu, Jul 31
|Virtual Event
Learn how to give tough feedback, build cross-functional alliances, and turn every touchpoint into influence without damaging relationships. These are the power skills that separate top CSMs from the rest—and you’ll walk away ready to use them.
Time & Location
Jul 31, 2025, 1:00 PM – 2:00 PM
Virtual Event
About The Event
Sign up here: https://community.csinsider.co/c/events/task-manager-to-trusted-advisor
You're tired of being the "How's everything going?" person.
You send check-in emails. You update spreadsheets. You chase responses. You're a glorified task manager.
But your customers? They barely see you as strategic. Leadership doesn't either.
Chad Horenfeldt just cracked the code. His new book, "The Strategic Customer Success Manager," reveals exactly how CSMs transform from order-takers to trusted advisors.
The difference isn't your title. It's your approach.