Customer Success Festival
Wed, Jul 08
|Convene 30 Hudson Yards
Designed for CS leaders who think bigger. This interactive festival connects you with the broader GTM ecosystem through workshops and brainstorming sessions so you can build practical growth frameworks and drive retention.
Time & Location
Jul 08, 2026, 9:00 AM – 5:00 PM
Convene 30 Hudson Yards, 30 Hudson Yards, New York, NY 10001, USA
About The Event
Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:
From feature talk to strategy: An AI-powered framework for customer conversations
Customers don’t buy features. They buy outcomes. Yet many customer conversations still revolve around product capabilities instead of strategic value. The shift from feature talk to business impact is what separates reactive Customer Success from truly strategic partnerships. In this interactive session, participants will work together to build an AI-powered conversation framework that helps Customer Success teams move beyond product updates and toward outcome-driven discussions with customers. Through guided exercises and collaborative prompts, you’ll explore how to:
• Turn product features into clear business value narratives
• Use AI to surface insights and talking points before customer conversations
• Structure conversations around customer goals, metrics, and long-term strategy