CS Mastermind: Prioritizing High-Impact Customer Success Activities

With increasing demands, growing books of business, and limited time, Customer Success Managers must become masters at prioritization. Not every task holds equal weight, and spending time on the right activities is essential to drive real value for both customers and the business. By focusing on high-impact actions like strategic conversations, success planning, and value realization, CSMs can make a measurable difference in customer outcomes and long-term retention.

This webinar helps CSMs get clarity on where to direct their energy for the greatest return, providing a focused mindset and a smarter approach to managing time and impact.

During this online event, the panelists will discuss:

• Activities that have the biggest long-term impact

• Balancing urgent customer needs with proactive, strategic work

• Managing “busy work” that doesn’t contribute to outcomes but still needs to get done